Forward Deployed Engineer (USA)

Turbalance AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one.

We're looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you.

We're looking for candidates who can grow across both domains:

Infrastructure & DevOps Focused: Strong in infrastructure design, DevOps, software development, and performance analysis. Experience integrating products into mission-critical infrastructure with fluency in SLAs, system design, and incident response.

Systems & Network Processing Focused: Focused on network processing, data flows, device/system software design, and hardware integration. Background working with high-performance middleware or analytical software.

What You'll Do:

Customer Engagement & Enablement

• Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions

• Conduct training sessions and develop enablement materials tailored to customer needs

• Proactively identify opportunities for customers to maximize platform value

• Act as a trusted technical advisor, offering best practices and solutions to common challenges
  

Technical Implementation & Support

• Provide hands-on support for solution setup and configuration within customer environments

• Support API and system integrations with existing customer infrastructure

• Diagnose and resolve technical issues, collaborating with engineering teams on complex problems

• Troubleshoot connectivity, performance, and deployment challenges

Pre-Sales Technical Support

• Support the sales team with domain expertise and technical credibility

• Demonstrate technical capabilities and solution fit during the sales process

• Design integration approaches and implementation plans for prospective customers

Cross-Functional Collaboration

• Gather customer feedback and relay insights to product and engineering teams

• Reduce workload on core engineering teams by handling customer-facing technical work

• Provide responsive, dedicated customer engagement to build long-term relationships

• Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies

• Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles

• Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking)

• Proficiency with Kubernetes for deploying, scaling, and managing containerized applications

• Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles

• Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities

Nice-to-have

• Experience with additional programming languages (PyTorch, Rust, Go)

• Familiarity with cloud platforms (AWS, Azure, GCP)

• Experience with OpenStack and/or Slurm

• Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching)

• Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand)

• Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks

• Experience with kernel debugging

• Experience with LLM deployments, even at small scale

• Background in infrastructure design, SLAs, system design, and incident response

• Field Applications Engineering or similar hardware-focused customer engineering experience

• Competitive pay & perks –because great work deserves great rewards.

• Work on your terms – flexible hours and remote-friendly culture.

• Fast lanes, no red tape – flat hierarchies and rapid decision-making

• Make it happen - your ideas aren’t just heard – they become reality.

• Right place, right time –be part of our growth story and build a career-defining legacy.

• Globality design – work with a diverse, international team across Germany and the US.

• Work with the best – work alongside exceptional engineers and raise the bar together.