Forward Deployed Engineer

Heidelberg

Full-time

Permanent employee

Your mission

Technical Guidance: Act as a trusted technical advisor, offering best practices and solutions to common challenges faced by customers
Onboarding & Enablement: Guide customers through the onboarding process, ensuring they are fully prepared and proficient in using our solutions. This includes conducting training sessions, developing enablement materials, and proactively identifying opportunities for customers to maximize their use of the platform.
Basic Implementation & setup: Provide hands-on support for initial solution setup within customer environments. This may involve configuring software and troubleshooting connectivity.
API and System Integrations: Support customers in integrating our solution with their existing systems, including providing guidance and basic troubleshooting.
Problem Solving: Diagnose and resolve technical issues reported by customers, working closely with our engineering team to solve the hardest and most complex problems.
Feedback Loop: Gather customer feedback and insights, relaying them to our product and engineering teams to help drive continuous improvement of our solution.

Your profile

Adaptable Technical Generalist: A strong background working with diverse technology stacks, demonstrating the ability to quickly learn and adapt to new technologies.
Experience with Complex Software / Hardware Systems and Interfaces: AI software at our level requires understanding the interplay between software and hardware behavior and performance, for GPUs, CPUs, and networking.
Coding Proficiency: A solid coding foundation. C++ and Python are must-haves. Demonstratable understanding of robust software development principles.
Container Orchestration: Proficiency with Kubernetes for deploying, scaling, and managing containerized applications.
Customer-Centric Mindset: A genuine desire to help customers achieve their goals, coupled with excellent communication and interpersonal skills. Prior experience in deep, durable customer-facing technical roles.
Problem-Solving Skills: Strong analytical and troubleshooting abilities to diagnose and resolve technical issues effectively.
Adaptability: The ability to learn and thrive in a fast-paced, multidisciplinary, dynamic environment, managing multiple priorities simultaneously.
Flexibility: while we generally commit to virtual setups, customer situations might require frequent travel or even temporary assignments within North America.

Nice to have:

Experience with other programming languages & frameworks (e.g., Rust, Go, PyTorch).
Familiarity with cloud platforms (AWS, Azure, GCP).
Familiarity with OpenStack and / or Slurm.
Familiarity with popular network operating systems and hardware (Arista, Cisco, Mellanox, etc.) and network engineering (especially switching). Also, common AI / HPC networking protocols, RoCE and / or Infiniband.
Demonstratable experience with performance characterization and profiling, especially for processors, memory systems, and networks.
Experience with kernel debugging.
Experience with LLM deployments, even if at small scale.

Why us?

Build something big: Help build and scale a fast-growing AI infrastructure startup
Pay & perks: Competitive compensation with a performance-based incentive, subsidized Deutschlandticket, and access to a discount portal
Work your way: Flexible hours with hybrid and remote-friendly options
Fast lanes, no red tape: Flat hierarchies and rapid decision-making mean ideas ship quickly
Global team: Work with a diverse, international team across Germany and the USA
Modern headquarters: Well-stocked office near the Heidelberg Hauptbahnhof, available on a hybrid basis or as a place to connect during our quarterly team workshops
Top setup: Your choice of high-quality hardware and equipment
Relocation support: We’ll help make your move to join us as smooth as possible

Über uns

Turbalance GmbH ist ein aufstrebendes, innovatives Startup, welches KI neu denkt. Wir sind ein Team von leidenschaftlichen Problemlösern, die an das glauben, was wir aufbauen. Wir verschieben ständig Grenzen und umarmen unsere "inneren Nerds", während wir neue Wege finden, um komplexe Herausforderungen zu meistern. Bei uns erwartet dich ein dynamisches Arbeitsumfeld, flache/keine Hierarchien und die Chance, von Anfang an Verantwortung zu übernehmen.

Turbalance setzt sich für ein respektvolles, sicheres und inklusives Arbeitsumfeld ein. Vielfalt bedeutet für uns, ein Umfeld zu schaffen, in dem individuelle Unterschiede anerkannt, wertgeschätzt und respektiert werden – damit jede und jeder die eigenen Talente und Stärken bestmöglich einbringen kann.

Dieses Selbstverständnis beginnt bereits im Bewerbungsprozess. Sollten Sie Unterstützung oder individuelle Anpassungen im Rahmen Ihrer Bewerbung oder Ihres Interviews benötigen, lassen Sie es uns bitte wissen – wir helfen Ihnen gerne weiter.